AutoLeadz ("we", "us", "our") is a service of GCK Lab, operated by Guru Charan K. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, services, or interact with us via WhatsApp or any other channel.
By using our website or services, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of our services.
1. Business Identity
Business Name: AutoLeadz (operated by GCK Lab)
Operator: Guru Charan K
Website: https://autoleadz.gcklab.com
WhatsApp: +91 82963 72184
Email: gurucharan.k@zohomail.in
Country: India
2. Information We Collect
We collect the following types of information:
- Contact Information: Your name, WhatsApp number, email address, and city/state when you submit our demo booking form.
- Business Information: Your business type, nature, and the service package you are interested in.
- Communication Data: Messages, queries, and interactions when you contact us via WhatsApp, email, or our website form.
- Usage Data: Basic website analytics such as page visits, browser type, device type, and approximate location (via your IP address). We do not use personally identifiable tracking cookies.
- Customer Data (for clients): If you are a paying client, your customers' WhatsApp numbers and interaction data processed on your behalf through our automation platform. You remain the data controller for your customers' data.
3. How We Use Your Information
We use the information we collect to:
- Contact you to schedule and conduct your free demo
- Provide, maintain, and improve our WhatsApp automation services
- Respond to your queries and support requests
- Send service-related updates and important notifications
- Process payments and manage billing for paid services
- Comply with legal obligations
We do not use your information to send unsolicited marketing messages unless you have explicitly opted in.
4. Legal Basis for Processing
We process your personal data under the following lawful bases:
- Consent: When you submit our form or message us, you consent to us contacting you about AutoLeadz services.
- Contractual Necessity: To deliver the services you have paid for.
- Legitimate Interest: To improve our services and communicate with prospective clients who have expressed interest.
- Legal Obligation: Where required to comply with Indian law or applicable regulations.
5. Data Sharing & Disclosure
We do not sell, rent, trade, or share your personal information with third parties for their marketing purposes. We may share data only in the following limited circumstances:
- Infrastructure Providers: Secure cloud storage and email infrastructure used to operate our services. These providers are contractually bound to keep your data secure.
- Meta / WhatsApp: Our automation integrates with the WhatsApp Business Platform (Meta). By using WhatsApp, your messages are subject to WhatsApp's Privacy Policy. We do not control WhatsApp's data practices.
- Legal Requirement: If required by Indian law, court order, or government authority.
6. WhatsApp & Meta Platform Policy Compliance
AutoLeadz uses the WhatsApp Business Platform (API) provided by Meta Platforms, Inc. to deliver automation services. By using our services involving WhatsApp:
- All messages sent through our automation comply with WhatsApp's Business Policy and Commerce Policy.
- We only message users who have explicitly opted in to receive communications from your business via WhatsApp.
- We do not send spam, unsolicited bulk messages, or violate WhatsApp's terms of service.
- We maintain opt-out mechanisms for all automated message sequences.
- Customer data processed via WhatsApp is handled in accordance with Meta's Data Processing Terms.
7. Data Retention
We retain your personal data for as long as necessary to provide services and comply with legal obligations:
- Demo inquiry data: retained for up to 12 months from last contact
- Active client data: retained for the duration of the service agreement plus 3 years
- Financial/billing records: retained for 7 years as required under Indian tax law
- You may request deletion at any time (see Section 9)
8. Data Security
We implement reasonable technical and organisational measures to protect your personal information, including:
- Data stored on secure cloud infrastructure with industry-standard encryption
- Access controls limiting who can view client data
- Secure HTTPS connection on our website
- Regular review of our data handling practices
While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
9. Your Rights
Under applicable Indian law (Information Technology Act, 2000 and IT Rules, 2011) and as a matter of good practice, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal data (subject to legal retention obligations)
- Withdrawal of Consent: Opt out of receiving communications from us at any time
- Portability: Request your data in a structured, machine-readable format
To exercise any of these rights, contact us at: +91 82963 72184 or gurucharan.k@zohomail.in. We will respond within 30 days.
10. Cookies & Tracking
Our website does not use advertising or third-party tracking cookies. We may use essential session cookies to ensure the website functions correctly. No cookie consent banner is required as we do not track you for advertising purposes.
If we add analytics tools in the future, this policy will be updated and a cookie consent mechanism will be implemented.
11. Children's Privacy
Our services are intended for businesses and adults aged 18 and above. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately for deletion.
12. Third-Party Links
Our website may contain links to external websites (e.g., gcklab.com, WhatsApp, Google). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our services after changes are posted constitutes your acceptance of the updated policy. For significant changes, we will notify active clients via WhatsApp or email.
14. Grievance Officer
In accordance with the Information Technology Act, 2000 and IT (Amendment) Act, 2008, the name and contact details of our Grievance Officer are:
Name: Guru Charan K
Organisation: GCK Lab / AutoLeadz
WhatsApp: +91 82963 72184
Email: gurucharan.k@zohomail.in
Website: gcklab.com
Grievances will be addressed within 30 days of receipt.